Vice President, Signature Success Plans Greater New York City, NY Area + 5 more

The Company is seeking a Vice President to lead the strategy, roadmap, and business performance of its premium customer success offering. The role is responsible for defining the offer’s value proposition, packaging, entitlements, and delivery model, while driving customer outcomes, retention, and growth. The Vice President will oversee performance metrics and operating reviews, use customer and usage insights to guide improvements, and partner across product, sales, delivery, marketing, finance, and operations to bring enhancements to market. The position also includes representing the offering with senior stakeholders and building and developing a high-performing product management team. Candidates should have 15 or more years of B2B software experience, including senior leadership in product management, customer success, support, services, or platform strategy. They should have experience scaling a premium enterprise offering, including its strategy, pricing, packaging, and go-to-market approach, and a record of leading product managers or directors. Strong executive communication, cross-functional influence, analytical and financial skills, and experience driving growth and retention in complex organizations are required. A bachelor’s degree is required; an advanced degree, experience with premium success or services offers, portfolio integration, and applying AI or automation to scale services are advantageous.

Hiring Company

Salesforce