Chief Aquarium Operations Officer

The Company is seeking a Chief Aquarium Operations Officer to lead its core operations and on-site experience, translating institutional priorities into effective day-to-day management. The role oversees animal care, education and guest experience, exhibitions, and facilities, while setting goals and accountability standards across divisions and managing a complex budget. Responsibilities include planning for a high volume of visitors, overseeing major capital and exhibit projects from concept through opening, and maintaining facilities and long-term infrastructure plans. The leader will also guide emergency preparedness and security, strengthen cross-functional collaboration, and ensure operations advance the organization’s conservation and education mission. Candidates should bring exemplary senior management experience in a guest-facing organization, along with complex financial oversight and a record of leading major capital construction, deferred maintenance, and multi-building facilities portfolios. Experience developing and implementing major education programs is required; aquarium or zoo experience and work in a union environment are advantageous. The role calls for strong communication, emotional intelligence, team-building, problem-solving, and the ability to lead through change and ambiguity. A demonstrated commitment to diversity, equity, inclusion, and accessibility is essential.