Interim Head of IT Support

The Company is seeking an interim Head of IT Support to lead a business-critical support function and quickly establish operational stability. Responsibilities include overseeing the service desk, incident, problem, and asset management; taking ownership of service delivery, performance, customer relationships, and escalations; and improving IT service management processes, governance, and maturity. The role also involves preparing for an upcoming service desk audit, supporting the rollout of a new service management platform, and strengthening stakeholder relationships and customer experience. Candidates must hold active security clearance and have proven experience leading an IT support or service management function. Strong expertise across incident, problem, change, and service management is required, along with a track record of service improvement, operational excellence, and stakeholder engagement. The successful candidate will be a pragmatic, hands-on leader who can work independently, influence senior stakeholders, and deliver results at pace.