Vice President, Human Centered Design Greater Toronto, Canada Area

The Company is seeking a Vice President of Human-Centred Design to lead its enterprise design practice and shape customer experiences across products, services, platforms, and journeys. The role sets the practice’s vision, strategy, standards, and operating model, while championing customer advocacy, design quality, innovation, and responsible use of AI-enabled ways of working. The Vice President partners with business, technology, and other enterprise stakeholders to align design with organizational priorities and balance customer outcomes with business, legal, privacy, compliance, and risk considerations. Responsibilities also include establishing a framework to measure value, leading and developing a diverse design team, and managing practice governance, prioritization, budgets, and resources. The role calls for senior-level expertise in human-centred design, customer experience strategy, and enterprise design leadership. Relevant capabilities include experience strategy, interaction and visual design, research, prototyping, design thinking, facilitation, customer experience management, and design operations. The successful candidate will be skilled at influencing senior stakeholders, integrating cross-functional requirements, and translating strategic vision into practical outcomes. Strong people leadership, financial and operational management, and the ability to foster an inclusive, high-performing culture are also required.

Hiring Company

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