Associate Vice President, Fraud Operations & Loss Prevention, Digital Banking

The Company is seeking an Associate Vice President to lead the day-to-day performance of its fraud operations and loss prevention functions. Responsibilities include translating strategic priorities into operating plans, managing frontline supervisors, and overseeing service levels, case management, fraud losses, recoveries, customer outcomes, and controls. The role will analyze fraud trends, direct responses to significant incidents, lead root-cause reviews, and ensure issues are remediated. The successful candidate will also support audits and risk reviews, prepare performance reporting, and coordinate operational readiness for new services, systems, vendors, and process changes. Candidates must have at least nine years of progressive experience in fraud operations, loss prevention, payments, investigations, financial crime, or a comparable regulated function, including at least seven years of people-leadership experience. Direct experience leading supervisors or multiple specialized teams, overseeing operational risk and controls, and implementing process or technology changes is required. A high school diploma or equivalent is required; a bachelor’s degree or equivalent combination of experience, education, and training is preferred. Relevant professional certifications are strongly preferred, along with strong analytical, communication, problem-solving, and organizational skills and proficiency with business, reporting, and data-analysis tools.