Chief of Mission Operations Greater Washington D.C. Area

The Company is seeking a Chief of Mission Operations to lead day-to-day operational execution and drive improvements that strengthen reliability, scalability, and service availability. Responsibilities include leading site reliability and operations teams; overseeing incident and change management, capacity planning, and operational readiness; and providing executive reporting on performance, risks, and mission-critical initiatives. The role also develops and tracks operational metrics and collaborates across technical and business functions to improve workflows and service delivery. The Chief will advance predictive analytics, outage readiness, and operational rigor for major mission events while fostering accountability and continuous learning. Candidates should have at least 10 years of experience leading site reliability, production operations, or IT operations, including incident response, problem management, monitoring, and service management. A bachelor’s degree is required, or 14 or more years of relevant IT operations experience may substitute. An active TS/SCI clearance is required, along with the ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC certification within six months. Experience in high-availability or mission-driven environments, federal or military operations, and network engineering, systems administration, or software development is desirable; strong leadership, communication, and stakeholder management skills are also valued.

Hiring Company

Booz Allen Hamilton