Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer (COO) to provide strategic and operational leadership across its diversified financial services group. The successful candidate will be responsible for setting and leading the operating priorities, ensuring the alignment of resources with strategic goals, and maintaining effective communication with the Group Chief Executive Officer and the Board. Key duties include overseeing life insurance operations, pension administration, and actuarial services, with a strong focus on service standards, operational quality, risk, compliance, and governance. The COO will also lead initiatives for systems and process improvement, drive financial stewardship, and manage business continuity and operational resilience. Applicants for the COO position at the company should have a degree in a relevant discipline, with a postgraduate qualification or professional certification being an advantage. A minimum of 15 years' senior management experience in a regulated financial services environment is required, with a strong understanding of policy administration, claims, customer service, operational risk, and regulatory compliance. The role demands a proven track record in leading multidisciplinary teams, managing complex stakeholder relationships, and delivering operational improvements. The ideal candidate will be adept at people leadership, capable of building and developing teams, and will have a strategic mindset with the ability to implement change and drive innovation.