Vice President of Player Engagement Remote (anywhere in Nevada)

The Company is seeking a VP of Player Engagement to spearhead the global Customer Engagement team. The successful candidate will be responsible for developing and executing a comprehensive monetization and retention strategy that spans the entire player lifecycle. This includes driving sustainable, profitable growth by optimizing the player experience from first interaction to long-term value maximization. The role demands a leader with a strong background in CRM and Live Operations, capable of uniting these functions to create a cohesive player engagement ecosystem. The VP will work closely with cross-functional teams, including Product, Data Science, and Brand GMs, to ensure that the engagement strategy is in line with revenue goals and brand positioning, while also upholding the company's commitment to responsible gaming and player trust. Applicants for the VP of Player Engagement position at the company should hold a Bachelor’s degree in a relevant field and have 10-15 years of experience in marketing, business development, or account management leadership. The role requires enterprise-level strategic thinking, commercial acumen, and a deep understanding of customer lifecycle management. The ideal candidate will have a proven track record in leading large teams, be adept at leveraging data science and analytics for decision-making, and have a clear focus on customer needs and concerns. Strong leadership skills, a commitment to compliance and risk management, and a passion for creating a safe and positive player experience are essential. The company values diversity, inclusion, and a culture of support, and is dedicated to the growth and development of its employees.

Hiring Company

VGW