Vice President, Client Partner

The Company is seeking a Vice President, Client Partner to take on a pivotal role in leading and owning the commercial success of a portfolio of strategic accounts. The successful candidate will be responsible for the end-to-end management of these accounts, with a strong focus on client satisfaction, revenue retention, and growth. This role demands a seasoned professional with over 15 years' experience in client services, client management, or enterprise account leadership, and a proven track record of holding executive relationships at the CMO, CIO, or CFO level. The Vice President, Client Partner will be at the forefront of driving integrated data, CX, and technology solutions, and must be adept at navigating complex multi-stakeholder environments to ensure the client's needs are met and the company's capabilities are fully leveraged. Key responsibilities for the Vice President, Client Partner include setting and owning the account strategy and growth plan, defending the existing revenue base, and driving revenue expansion through various means. The role requires a candidate with deep working knowledge of CXM/CRM, loyalty, data and analytics, digital marketing, content supply chain, B2B, and enterprise AI/martech. The ideal candidate will have a strong commercial acumen, experience in managing commercial aspects of the account, and the ability to bridge delivery with solutioning, account, and program management. A proactive approach to client engagement, including thought leadership and a structured cadence of client interactions, is essential. The role is not for the faint-hearted; it demands a leader who can operate at the intersection of strategy and execution, and who is committed to the relentless pursuit of client and commercial success.