Head of Product Success, GTM

The Company is seeking a Head of Product Success, GTM, to shape and scale its Product Success function into a strategic driver of customer retention, renewals, and expansion. The role leads a team of leaders and partners with Product, Customer Success, and Sales to improve onboarding, customer value delivery, product health visibility, and usage analytics. Responsibilities include establishing the function’s standards and operating model, owning North American retention and growth outcomes, and ensuring customer insights inform forecasting and commercial decisions. The successful candidate will also develop future leaders and coordinate readiness for product launches and enhancements. Candidates should have at least 10 years of SaaS go-to-market leadership experience, including five or more years leading post-sale customer success with direct accountability for retention and expansion revenue. Experience in a large-scale organization, executive reporting and forecasting, and building data-driven approaches to account health and team performance is required. Strong executive influence and cross-functional leadership skills are essential. Experience creating product health processes, partnering with Product and Product Marketing, owning revenue growth, or working in the sports sector is an advantage.