Managing Director, Account Management

The Company is seeking a Managing Director of Account Management to lead customer expansion and retention, owning net revenue retention and expansion revenue targets. Responsibilities include building and developing the account management team, establishing expansion and renewal playbooks, forecasting results, and managing strategic customer relationships. The role will identify growth opportunities, strengthen executive-level customer relationships, address renewal risks, and partner with customer success and sales teams on adoption and cross-selling. The successful candidate will also bring customer and market insights to company leadership. Candidates should have at least eight years of enterprise SaaS account management or customer success experience, including three or more years in a leadership role. Demonstrated ownership of retention or expansion revenue targets, experience building commercially accountable account management teams, and a strong record of developing expansion strategies are required. The role calls for executive relationship-building skills, renewal risk management, commercial sales discipline, and familiarity with how law firms and in-house legal teams evaluate and purchase technology. A bachelor’s degree is required; an MBA is preferred.