Vice President, Consumer Experience Technology Remote (anywhere in United States)

The Company is seeking a Vice President of Consumer Experience Technology to lead strategy, development, and delivery of consumer-facing digital experiences, customer communications, and CRM capabilities. The role oversees Product and Engineering teams, sets roadmaps and priorities, and partners across business and technology functions to create connected, intuitive customer journeys. Responsibilities include modernizing platforms, improving CRM and communications, and applying AI, automation, and analytics to enhance engagement and operational efficiency. The VP will also guide cross-functional implementations, establish performance measures, and report progress and outcomes to executive leadership. Candidates should have 10 or more years of progressive experience in product management, technology, digital experience, or a related field, including at least five years leading product, engineering, or cross-functional technology teams. A bachelor’s degree in computer science, information technology, business, product management, or a related discipline is preferred. Required expertise includes consumer-facing digital products, CRM and communications platforms, software development lifecycles, modern architecture, integrations, and Agile delivery. Strong strategic, analytical, communication, and stakeholder leadership skills are essential, along with experience using AI, automation, and analytics; regulated consumer technology experience is preferred.

Hiring Company

New American Funding