Vice President of Account Management Remote (anywhere in United States)

The Company is seeking a VP of Account Management to lead a team of Account Directors and take ownership of customer growth and net revenue retention. The successful candidate will be responsible for ensuring that every customer derives measurable value and continues to find more. This role involves building and leading a team, defining the playbook for value realization and expansion, and serving as an executive sponsor for strategic partners. The ideal candidate will have over 10 years' experience in account management or customer success, with a strong background in media, ad tech, and marketing measurement, and a proven track record of driving expansion revenue and strong NRR. Key responsibilities for the VP of Account Management include setting and achieving customer growth, retention, and NRR targets, as well as reviewing account health, identifying risks, and expansion opportunities. The role requires a leader who can create and execute success plans with clear, measurable value goals for each account. The candidate should be an AI enthusiast, putting customer outcomes first, and be prepared to share a plan for team structure, hiring, and the account management playbook within the first 90 days. Success in this position will be measured by the strength of the book of business, the team's ability to drive meaningful expansion revenue, and the implementation of a repeatable playbook with a fully staffed and ramped team.

Hiring Company

Newton Research