Vice President of Customer Success Remote (anywhere in United States)

The Company is seeking a VP of Customer Success to take on a strategic and leadership role, with a primary focus on driving the holistic customer success vision and strategy. The successful candidate will be responsible for ensuring that customers consistently realize maximum value, leading to industry-leading engagement, retention, and growth. This role demands a leader who can cultivate an exceptional post-sale experience, transforming customers into loyal advocates and significant revenue drivers. The VP will have full strategic and operational accountability for the entire post-sale customer experience, leading a team of Customer Success Managers, and will be directly accountable for key performance indicators related to customer value realization, growth, and operational excellence. Applicants should have a minimum of 8 years' progressive leadership experience in customer success, account management, or post-sales functions within a B2B SaaS environment, with at least 3 years in leadership roles. Deep expertise in SaaS business models, customer lifecycle management, and best practices for driving retention, expansion, and advocacy is essential. The role requires a candidate with a strong background in strategic business planning, financial management, and the ability to develop data-driven KPIs. Experience in various customer success models and a strong understanding of the intersection between sales and customer success are also key. The ideal candidate will be adaptable, resilient, and resourceful, with a proven track record of scaling organizations and managing multi-level teams.

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