Head of Field Operations

The Company is seeking a Head of Field Operations to guide field strategy and lead a large, decentralized network of chapters, regional teams, and volunteers. Responsibilities include shaping and executing operating plans, setting leadership expectations, assessing network capacity and performance, and overseeing budgets and resource allocation. The role ensures consistent, high-quality service delivery through training, quality systems, data-informed improvements, and coordinated implementation of policies and initiatives. It also leads and develops the national field operations team, supports succession planning, and partners across the organization on operational challenges, escalations, and risk matters. Candidates should have at least 10 years of progressively responsible field, network, program, or operations leadership, including five or more years leading managers or senior volunteer leaders. Demonstrated success managing a large decentralized, chapter-based, membership, franchise, or volunteer-powered service network is required, along with experience in performance management, organizational change, budgets, complex escalations, and cross-functional implementation. A bachelor’s degree in nonprofit management, business, organizational leadership, public administration, or a related field is required; an advanced degree is preferred. Equivalent combinations of education, training, and experience may also be considered.