Vice President, Client Service Engineering, Entity Onboarding & Activation Greater Abu Dhabi, United Arab Emirates Area

The Company is seeking a Vice President of Client Service Engineering to lead entity onboarding and activation priorities and drive end-to-end service transformation. Responsibilities include redesigning client journeys, optimizing and automating processes, coordinating cross-functional delivery, and tracking performance across customer experience, scalability, and risk. The role will champion change and continuous improvement, explore AI and automation opportunities, and provide progress updates and recommendations to senior leadership and governance forums. It will also lead a small analyst team and influence stakeholders across business, technology, risk, and support functions. Candidates should bring 10–15 years of experience in financial services, consulting, or a large multinational organization, including substantial work in transformation, strategic planning, process improvement, or automation. A bachelor’s degree in business, finance, operations management, or a related field is required; an advanced degree is an advantage. Strong leadership, analytical, communication, stakeholder engagement, and hands-on delivery skills are essential, along with experience managing teams and delivering measurable operational improvements. Candidates should understand banking operations, regulatory compliance, and digital solutions; project management, process improvement, change management, Agile, or AI certifications are beneficial.

Hiring Company

First Abu Dhabi Bank (FAB)