Head of Sales, Retail Lending

The Company is seeking a Head of Sales, Retail Lending, to lead sales performance and operational support across internal and external channels. Responsibilities include setting channel KPIs and targets, using sales data to guide decisions, and developing campaigns and incentive structures to improve productivity and conversion. The role also oversees loan documentation, collateral and vehicle-title processes, post-loan customer services, operational budgets, and audit readiness. The successful candidate will lead multiple teams, develop talent, report performance to senior leadership, and collaborate with risk, compliance, technology, and legal functions. Candidates should have at least five years of senior management experience in consumer lending or financial services, including a proven record leading multi-channel sales operations and agent networks. A bachelor’s degree or higher in business, marketing, finance, economics, or management is required; a relevant master’s degree and professional certifications are advantageous. Strong analytical skills and experience with sales performance management, loan documentation, collateral administration, and audit controls are essential. The role also requires team development and executive reporting experience, strategic adaptability, and fluency in written and spoken Thai and English.