Interim Head of Financial Crime Operations Transformation Greater Cardiff, United Kingdom Area

The Company is seeking a Head of Financial Crime Operations Transformation to lead operational delivery and transformation across anti-money laundering, counter-terrorist financing, and customer due diligence functions. The role oversees alert handling, case reviews, resourcing, and operational performance measures, while strengthening controls through risk-based practices and reducing false positives. The successful candidate will develop financial crime capabilities and operating models for SME customers, partner with risk, compliance, product, engineering, and data teams, and implement regulatory updates. Responsibilities also include improving processes and customer outcomes, fostering effective communication and problem-solving, and managing complex change and governance matters. Candidates should bring deep knowledge of UK financial crime regulation, including money laundering requirements, industry guidance, politically exposed persons, and sanctions. They must have a proven record of managing and transforming financial crime operations and risk frameworks in regulated banking, alongside technical understanding of models, data, management information, statistical analysis, and operational workflows. The role calls for resilient, accountable, customer-focused leadership, strong analytical and communication skills, and the ability to make transparent risk decisions, resolve conflicting requirements, and guide teams through change.

Hiring Company

Starling Bank