Managing Director of Operations & Client Relations Greater Washington D.C. Area

Firm: Shaw Bransford & Roth P.C.

Location: Washington, D.C. (1101 Connecticut Ave NW, Suite 1000)

Position Type: Full-Time

Reports To: Managing Partner

Salary Range: Based on experience

Founded in 1982, Shaw Bransford & Roth P.C. is a boutique employment litigation and government affairs law firm in Washington, D.C. We represent individuals and federal agencies in a wide array of civil and administrative litigation, employment disputes, investigations, security clearance proceedings, and attorney disciplinary matters.

Shaw Bransford & Roth P.C. is hiring a hands-on Managing Director of Operations & Client Relations to lead firm-wide business administration, financial processes, HR, and client care. This role requires a highly autonomous leader with deep operational expertise in legal or professional services and database management skills. You will execute day-to-day operations, from HR compliance to client trust accounting, while directly managing office support staff.

Key Responsibilities

1. Strategic Operations & Office Management

Direct day-to-day administrative and operational functions across all legal and business practice groups.

Manage office support staff and oversee client onboarding and offboarding processes.

Implement and manage firm-wide operational infrastructure, including vendor platforms (time & accounting system, VoIP, virtual receptionist, email filtering, legal research databases, and IT systems).

Establish operational standards, workflows, and legal technology integrations (including automated document management systems and legal AI solutions).

Oversee facilities management, physical office security, network/geo-blocking policies, and logistics for on-site/remote working environments.

1. Financial Management & Payroll

Manage core accounting software systems and manage third-party vendor relationships.

Collaborate with the CPA and bookkeeper to manage budgeting, expense tracking, A/P, A/R, and annual financial reconciliations.

Oversee monthly client billing workflows to ensure timely invoicing and revenue collection.

Conduct end-to-end payroll administration and benefit programs (401(k) allocations, HSA, and other benefits) while ensuring strict regulatory compliance.

1. Human Resources & Talent Management

Drive end-to-end recruitment, onboarding, and offboarding for all firm personnel (legal, administrative, and operations).

Administer employee benefits programs and lead annual open enrollment.

Oversee HR operations, compliance, and leave management (PTO, FMLA, bereavement).

1. Client Relations

Oversee client intake, client service initiatives, and other firm-wide projects and strategies.

Qualifications & Experience

Education: Bachelor’s degree in business administration, Legal Studies, Healthcare/Operations Management, or related field required.

Experience: 7+ years of progressive operations and administrative management experience (preferably, but not required) within a law firm, corporate legal department, or legal services organization.

Technical Proficiency:

Financial & HR Systems: TABS3/Cloud, ADP payroll, Voya 401(k).

Legal Tech & Admin Tools: Westlaw, PACER, Office 365, etc.

Marketing & Analytics: Database management tools, email campaign metrics platforms, and webinar management applications.

Leadership & Soft Skills: Superior organizational abilities, exceptional written and verbal communication, high emotional intelligence, and strong problem-solving skills under tight deadlines.

Benefits & Compensation

100% employer-paid medical, dental & vision costs are covered for employees.

401K with 3% Safe Harbor

Transit, Dependent Care, and FSA benefits

Brand new office space with building amenities (gym with showers, secure bike room, rooftop outdoor seating, lunch area, cold brew, and bubble water taps, etc.)

Office is located on top of the Metro entrance at Farragut North Station