Vice President of Sales & Service

The Company is seeking a Vice President of Sales and Service to lead a team in enhancing the organization's sales and service culture. The successful candidate will be responsible for shaping, executing, and elevating the enterprise-wide sales, service, and growth strategy. This executive leadership role demands a focus on strategic sales design, market leadership, and operational excellence to ensure sustainable growth and the deepening of member relationships, particularly within low- to moderate-income communities. The Vice President will be accountable for P&L performance, channel productivity, and member satisfaction, and will be expected to develop data-driven sales strategies, establish KPIs, and lead digital banking initiatives. Applicants for the Vice President of Sales and Service position at the company should have a bachelor’s degree in business, finance, or a related field, with an MBA preferred, and a minimum of 10 years of progressive leadership experience in a retail banking environment. The role requires a proven track record in developing and executing sales strategies within multi-branch and multi-market settings, with a strong emphasis on growth and service delivery. The ideal candidate will possess strong analytical and strategic thinking skills, and the ability to translate complex data into actionable insights. Experience in leading digital banking initiatives and a passion for serving and deepening relationships with members are also essential.