Vice President, CRM (AI) Greater Guangzhou, China Area

The Company is seeking a VP - CRM with a focus on AI to join their dynamic organization. The successful candidate will be responsible for designing and developing AI, automation, machine learning, and software solutions that are integrated into the CRM delivery lifecycle. This includes tasks such as automated segmentation, personalized content decisioning, and operational automation, all aimed at accelerating the speed-to-market. The role also involves partnering with various stakeholders to enhance customer experience and improve delivery efficiency, particularly in the areas of AI-driven personalization and streamlined processing. Applicants for the VP - CRM position at the company should be highly motivated leaders with a minimum of 8 years of development experience in AI, automation, machine learning, software engineering, CRM, data analytics, and/or transformation. A PhD or Master's degree in a related quantitative field is required. The role demands a demonstrated ability to design scalable, enterprise-grade solutions, strong technical skills in coding and rapid prototyping, and a deep knowledge of AI/GenAI and emerging technologies. Proven leadership and people management experience, particularly in building and developing high-performing engineering teams, is essential. A good understanding of financial services and the ability to work effectively with a range of internal and external stakeholders is also necessary.

Hiring Company

HSBC