Vice President, Customer Onboarding & Specialist, Business Banking Greater Hong Kong Area

The Company is seeking a Vice President, Customer Onboarding & Specialist, Business Banking to manage commercial customer onboarding from initial application through account opening. Responsibilities include reviewing submissions for completeness, identifying risks and documentation gaps, ensuring compliance with AML/KYC and regulatory requirements, and maintaining accurate case records and audit trails. The role serves as a customer-facing contact, provides timely updates, resolves queries, and tracks cases against service benchmarks while escalating delays and exceptions. The successful candidate will coordinate with cross-functional stakeholders, identify relevant banking needs for referral, and coach team members on onboarding practices. Applicants should hold a university degree in Business Administration or a related discipline and have knowledge of commercial banking and corporate KYC requirements. Experience delivering high-quality customer service and conducting corporate customer due diligence reviews is preferred. Candidates must have passed HKSI Papers 1, 7, and 8, communicate effectively in English and Chinese, and demonstrate strong interpersonal skills and customer focus. ECF or Certified Banker qualifications are advantageous.

Hiring Company

HSBC