Corporate Vice President, AI Experience Strategy Greater New York City, NY Area

The Company is seeking a Corporate Vice President to lead end-to-end AI experience strategy across customer and field personas, products, and channels. The role identifies and prioritizes AI opportunities, translates experience goals into technical requirements, and partners with design, product, technology, data, and business teams to shape and deliver future-state experiences. Responsibilities include defining success measures, designing experiments, evaluating AI experience quality, and using results to guide improvements and investment decisions. The leader will also contribute to responsible AI governance, surface regulatory and risk considerations, and communicate strategy and outcomes to senior leaders and working teams. Candidates should have a bachelor’s degree in business, product management, human-computer interaction, data science, or a related field; a master’s degree is preferred. At least 10 years of experience in experience or product strategy, or AI-enabled transformation in complex organizations, is required, along with experience taking AI experiences from concept through experimentation and measurement. Strong skills are needed in translating between experience strategy and AI capabilities, assessing technical tradeoffs, defining evaluation methods, and applying responsible AI principles. The role also calls for data-driven decision-making, hands-on AI prototyping and testing, and clear communication across audiences; experience in a regulated industry or with advisor and recruiting experiences is preferred.

Hiring Company

New York Life Insurance Company