Group Chief Operating Officer (COO), Retail

The Company is seeking a Group Chief Operating Officer (COO) to play a pivotal role in translating the organization's strategic vision into actionable business plans and ensuring their effective execution. The successful candidate will be responsible for the day-to-day operations across multiple business units and markets, with a strong emphasis on sustainable growth, operational excellence, and profitability. Key responsibilities include working closely with country CEOs and business unit heads to develop and execute market-specific strategies, driving revenue growth, and identifying and resolving operational inefficiencies. The COO will also be tasked with establishing and enforcing robust operating processes, policies, and procedures, as well as leading initiatives to improve cost efficiency and resource utilization. Applicants for the Group COO position at the company should hold a Bachelor's degree in a relevant discipline, with an MBA or postgraduate qualification being advantageous. A minimum of 12-18 years' of experience in operations, general management, strategy, or business leadership is required, along with a proven track record in driving revenue growth, profitability, and operational efficiency. The role demands strong leadership, commercial, analytical, and problem-solving skills, as well as the ability to manage P&L, budgets, and multi-functional operations. The ideal candidate will be hands-on, commercially minded, and execution-focused, with excellent stakeholder management and communication abilities. Responsibilities also include leading organizational transformation, fostering a high-performance culture, and ensuring the company's values and operating standards are consistently embedded across all levels of the organization.