Associate Vice President, Collections Greater Santa Ana, CA Area

The Company is seeking an Associate Vice President of Collections to lead collections strategy and oversee the performance of the delinquency portfolio. Responsibilities include analyzing portfolio trends and member data, refining collection treatments across digital and human channels, and improving delinquency, charge-off, recovery, and retention outcomes. The role leads and develops the collections management team, oversees daily operations and complex cases such as repossessions, bankruptcies, foreclosures, loan modifications, and commercial collections, and manages relationships with external service providers. The successful candidate will also prepare portfolio reports and recommendations for senior leadership, oversee the collections budget, and support staff development and performance management. Candidates should have a bachelor’s degree in business, finance, lending, accounting, or a related field, or equivalent knowledge and experience. At least seven years of progressively responsible experience in collections, loan servicing, lending operations, recoveries, or a related financial services environment is required, along with three to five years of supervisory or management experience. Applicants should demonstrate experience managing delinquency, charge-offs, recoveries, repossessions, bankruptcy, foreclosure, and loss mitigation. Experience using portfolio analytics and account segmentation to improve collection strategies, managing third-party service providers, and handling customer relations and problem resolution is also required.

Hiring Company

O. C. Credit Union