Executive Director, Client Experience Engineering Greater Boston, MA Area

The Company is seeking an Executive Director for Client Experience Engineering to lead the transformation of health experiences. The successful candidate will be responsible for overseeing the myPBM platform, working closely with business stakeholders, technology teams, vendors, and external partners to ensure that technology solutions align with strategic goals. This role involves leading a cross-functional team of technology professionals, particularly in the areas of Angular & Java, Azure, and Google Cloud, and requires expertise in cloud technologies and modern data domain solutions. The Executive Director will also be instrumental in the adoption of AI, driving innovation, and ensuring the platform is best in class. Applicants must have a strong background in IT, with at least 15 years' of experience, including 4 years at a Director level, and a proven track record in managing client-facing systems and leading support operations. The role demands a strategic thinker with the ability to analyze use cases, create innovative solutions, and manage cross-functional issues. The ideal candidate will have experience in AI technologies, cloud engineering, and a background in full-stack development. Strong leadership, communication, and stakeholder management skills are essential, as is a Bachelor's degree in a related field or equivalent work experience. The Executive Director will be expected to promote a culture of innovation, ensure compliance with regulations, and inspire teams towards talent development and continuous improvement.

Hiring Company

CVS Health