Vice President, Account Management Specialist Greater New York City, NY Area + 1 more

The Company is seeking a Vice President, Account Management Specialist to manage a portfolio of global clients and protect client relationships and revenue. The role involves serving as the clients’ primary advocate, coordinating with onboarding, service, product, and control partners, and monitoring delivery against service commitments. Responsibilities include conducting regular client reviews and touchpoints, developing action plans, managing escalations, and addressing potential dissatisfaction. The successful candidate will also collaborate with global and regional partners, provide constructive feedback, remove obstacles to a positive client experience, and help develop tools that support the client success function. Candidates should have treasury expertise and a proven record of client-focused work, along with excellent communication and interpersonal skills. Strong problem-solving ability, sound judgment, initiative, and effective time-management and organizational skills are required. The role calls for a committed, trusted team player who can guide cross-functional partners and support strong governance and controls. A bachelor’s or university degree is required.

Hiring Company

Citi