The Company is seeking a Vice President for Production Support and Site Reliability Engineering. The successful candidate will be responsible for a range of critical tasks, including working with incident management to enhance the incident triage process, implementing best practices, and driving process and cost optimizations through automation. This role requires a strong focus on monitoring SLAs, preventing unplanned work, and leading the team in defining and implementing standard response procedures. The VP will also be involved in project go-lives, overseeing the process requirements, and ensuring the team is well-versed in the overall knowledge transfer process. Additionally, the role involves leading the team in DR testing, managing vulnerabilities, and actively participating in the interview process for new recruits. Applicants for the Vice President position at the company should have a minimum of 12 years' of experience in commercial information technology, with a background in IT and a degree in a related discipline. The role demands a proven track record in maintaining major business solutions in production, experience with Agile scrum methodology, and expertise in at least one major cloud provider. Knowledge of industry-standard DevOps and SRE practices, as well as experience with various operating systems, programming languages, and database technologies, is essential. The ideal candidate will have strong analytical and reasoning skills, be adept at using system monitoring tools and automated testing frameworks, and have a deep understanding of both relational and NoSQL databases. The company values a diverse and inclusive workplace and is committed to fostering a culture of trust, respect, and support.

Hiring Company

National Australia Bank