Chief of Staff to the Chief Customer Officer (CCO) Remote (anywhere in United States) + 1 more

The Company is in search of a Chief of Staff to the Chief Customer Officer (CCO). This strategic and analytical role is pivotal in driving business performance across the customer organization. The successful candidate will be responsible for a range of activities, including ensuring customer revenue metrics align with best-in-class standards, preparing executive and board materials, and owning renewal and retention reporting. The Chief of Staff will also be involved in building annual renewal and retention plans, delivering customer health scoring models, and setting reporting requirements. Cross-functional alignment is a key aspect of the role, particularly with revenue operations and product strategy teams, to enhance net retention rates and conduct churn analysis. Applicants for the Chief of Staff position should have significant experience in strategic finance, FP&A, business operations, or a related field, preferably within a B2B SaaS environment. A strong understanding of SaaS business models and recurring revenue metrics is essential. The role requires the ability to translate business needs into reporting and analytics, as well as experience with tools such as Salesforce, Excel, SQL, Power BI, or Tableau. The ideal candidate will be adept at analyzing complex datasets, communicating insights to executive audiences, and possess strong collaboration, communication, and problem-solving skills. Experience in private equity-backed environments and supporting executive and board-level reporting is a plus.

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