The Company is seeking a Vice President for National Field Operations to lead a large field team across multiple states, with a focus on installing and servicing residential fixed wireless and fiber customers. The successful candidate will be responsible for all aspects of the field operations, including managing a team of regional field supervisors, setting and maintaining standards for install quality, safety, and customer experience, and overseeing the establishment and management of 3rd-party contractors. This role requires a hands-on approach, as the VP will own the team, the contractors, the fleet, and the tools, and will be expected to travel to field markets as needed. Applicants must have a minimum of 5 years' experience leading a customer-facing in-home field organization at a residential ISP, with a strong preference for those with fixed wireless or aerial install experience. A background in technical field operations spanning at least 10 years is essential, as is a proven track record in negotiating and managing 3rd-party install contractors at scale. The role also demands experience in managing a vehicle fleet with telematics, driver safety programs, and refresh cycles, as well as a working knowledge of OSHA and telecom field safety standards. The ideal candidate will be adept at defining and reporting field KPIs and will be a strategic leader capable of driving operational excellence in a dynamic, multi-state environment.

Hiring Company

Rise Broadband