Chief Public Services Officer

The Company is seeking a Chief Public Services Officer to provide executive leadership for public-facing services, programs, and experiences. The role sets and implements service strategy, oversees performance measurement and continuous improvement, and ensures services are responsive, accessible, and aligned with organizational priorities. The officer guides multiple service functions, supports senior leaders, and works across teams to coordinate resources, policies, and service standards. The position also builds community partnerships, advises executive leadership, and fosters a culture of collaboration, accountability, innovation, and belonging. Candidates should have executive-level leadership experience in public services, community engagement, programming, or related functions, including at least seven years of progressively responsible senior leadership experience. A bachelor’s degree in library science, public administration, education, social sciences, organizational leadership, or a related field—or equivalent education and experience—is required; a relevant master’s degree is preferred. Applicants should bring experience leading multiple service functions, organizational change, strategic initiatives, budgets, and cross-functional teams, as well as working with governing boards and community stakeholders. Strong analytical, communication, relationship-building, coaching, and problem-solving skills are essential, along with a demonstrated commitment to equity, inclusion, accessibility, and community-centered leadership.