Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer (COO) to provide strategic and operational leadership across tenant services, maintenance and repairs, community safety, tenancy support, and rent-geared-to-income administration. Reporting to the Chief Executive Officer, the COO will align services, resources, and teams with organizational priorities while advancing operational excellence, financial stewardship, and continuous improvement. The role includes building strong relationships with tenants, employees, community partners, and stakeholders, and supporting positive community outcomes through accountable, responsive leadership. Candidates should have a university degree in business, public administration, social services, or a related field; a master’s degree is an asset. A minimum of 10 years of progressively responsible senior leadership experience is required, including a record of leading complex operations, managing significant budgets, planning strategically, and delivering results in multi-stakeholder environments. Experience in public service, housing, community services, real estate, or nonprofit settings is valued, along with knowledge of social housing, landlord-tenant matters, infrastructure, risk management, or board relations. Strong financial and operational acumen, experience leading large teams in a unionized environment, and excellent stakeholder engagement, communication, change management, and problem-solving skills are essential.