The Company is seeking a Head of Rents and Service Charge to provide strategic leadership and operational oversight of all rent and service charge activities. The successful candidate will be responsible for leading the annual rent and service charge setting process, ensuring the accurate preparation and distribution of year-end service charge statements, and driving transparency through clear communication with residents. This role also involves managing internal and external stakeholder relationships, including senior leaders, residents, leaseholders, local authorities, and auditors. Applicants for the Head of Rents and Service Charge position at the company should have a proven track record in managing rent and service charge activities at a managerial level, with a strong commitment to delivering excellent customer service and improving transparency. The role requires experience in leading process improvement initiatives, building and developing high-performing teams, and a strong knowledge of housing regulation, rent setting frameworks, and service charge legislation. The Head of Rents and Service Charge will be expected to monitor performance against budgets, identify risks and opportunities, and collaborate with finance and asset management teams to forecast service charge income and expenditure.