The Company is in search of a Senior Support Specialist with a strong background in transaction banking, payments, and capital markets applications. The successful candidate will be responsible for the stability, availability, and performance of critical banking platforms, providing advanced technical leadership, and ensuring continuous improvement. This role involves close collaboration with various teams, including developers, business analysts, infrastructure, and vendors, to lead incident resolution, drive root cause analysis, and support strategic initiatives. The ideal candidate will have a proactive approach to problem-solving, excellent communication skills, and the ability to mentor junior team members. Applicants for this role at The Company should have a minimum of 7 years' experience in application support or related technical support roles, with a focus on banking, payments, treasury, or capital markets applications. Key responsibilities include technical support, incident management, system monitoring, collaboration with cross-functional teams, vendor coordination, performance optimization, and ensuring compliance with regulatory requirements. The role requires a candidate with a Bachelor's degree in computer science or a related field, or equivalent experience, and a strong technical skill set including experience with various monitoring, database, programming, and cloud technologies. The candidate should be adept at troubleshooting complex issues, managing multiple priorities, and leading production support efforts.

Hiring Company

MUFG