Associate Vice President, Commercial & Scale Customer Success

The Company is seeking a Director of Customer Success to lead the strategy, operations, and team of Customer Success Managers (CSMs) dedicated to driving value in the enterprise business. The successful candidate will be responsible for customer value realization, retention, and expansion, and will play a critical role in the growth of the customer base. This leadership position requires a focus on putting people first and fostering an innovative, collaborative, and exciting culture. The Director will be expected to meet and exceed team quotas, track and communicate key metrics, and work closely with cross-functional teams to ensure the success of the global Customer Success strategy. Applicants for the Director of Customer Success role at the company should have a minimum of 10 years' experience in customer success, management consulting, IT strategy consulting, or a related field, with a proven track record of leading high-performance teams. Experience in a high-growth B2B SaaS startup environment and with production business intelligence solutions is essential. The role demands excellent business acumen, a strategic mindset, and strong program and change management skills. The ideal candidate will be adept at driving customer outcomes, championing customer needs, and collaborating with internal partners for product and process improvement. A Bachelor's degree in computer science or a related field is required, with an MBA being preferred. The role also requires the ability to work in a hybrid environment and travel as needed.