Managing Director, Strategic Tax Operations & Workforce Transformation

The Company is seeking a Managing Director to lead strategic tax operations and workforce transformation. The role will shape the future workforce model, redesign processes and roles, and guide the transition to AI-enabled ways of working while maintaining service quality and client relationships. Responsibilities include building capability and training programs, driving technology adoption, leading change across teams, and establishing measures and governance to track adoption, capacity, quality, and business outcomes. The leader will coordinate across operations, technology, learning, resource management, risk, and practice leadership to deliver a shared transformation roadmap. Candidates must have a bachelor’s degree and at least 15 years of experience in professional services operations, transformation, workforce strategy, organizational design, or a comparable complex environment; an advanced degree or relevant credential is preferred. Applicants should have a record of implementing large-scale change across matrixed, multi-region organizations and a strong understanding of professional services delivery models and economics, with practical fluency in AI and automation. Credibility with tax or professional services leaders, along with the ability to align cross-functional teams without relying on direct authority, is essential. A builder’s mindset, sound judgment, and the ability to balance innovation, quality, risk, client relationships, and employee experience are also required.