Vice President of Client Relationship Management Greater New York City, NY Area

The Company is seeking a Vice President of Client Relationship Management to lead strategy for retaining and growing existing client relationships. The role oversees strategic enterprise accounts, builds trusted partnerships with senior client stakeholders, and aligns client needs with service capabilities and business priorities. Responsibilities include leading account planning, renewals, commercial negotiations, and expansion opportunities while monitoring portfolio health, performance, and retention risks. The Vice President also establishes consistent account management practices, reports on key performance measures, and partners across internal teams to resolve issues and deliver client commitments. The role provides strategic direction and coaching to relationship management team members. Candidates should have a bachelor’s degree in business, management, marketing, communications, or a related field, or equivalent relevant experience. At least 10 years of experience in B2B client or strategic account management is required, including five or more years in a senior leadership or equivalent strategic role. Applicants should demonstrate success managing complex enterprise relationships and driving retention, renewals, account growth, and revenue. Strong executive communication, negotiation, analytical, leadership, and cross-functional collaboration skills are essential, along with proficiency in CRM tools and Microsoft Office. Experience with large or multi-site client portfolios and commercial agreements is preferred.

Hiring Company

Swiss Post Solutions