Vice President, Process Improvement Lead Analyst Greater San Antonio, TX Area + 3 more

The Company is seeking a Process Improvement Lead Analyst at the VP level to spearhead the design, execution, and delivery of dispute modernization initiatives. This senior role is pivotal in the implementation of emerging technologies such as AI/ML, RPA, and BPM solutions, with a focus on driving continuous improvement and ensuring that the solutions are in line with operational, regulatory, and organizational objectives. The successful candidate will be responsible for leading the end-to-end process, from identifying business needs to change management, and will act as the primary liaison between business operations and technology teams. Key responsibilities include leading the implementation of technology solutions, translating business requirements into transformation roadmaps, and serving as a business architect to ensure scalability and compliance. Applicants for this role at the company should have 6-10 years' of experience, with a proven track record in leading large-scale business process improvements and a strong understanding of dispute, claims, or financial operations. The role requires the ability to influence across business and technology organizations, as well as strong problem-solving, decision-making, and communication skills. Experience in performing gap assessments, root cause analysis, and UAT is essential, and knowledge of regulatory requirements such as Reg E, Reg Z, and UDAAP is a plus. The ideal candidate will be adept at driving transformational efforts, coaching and mentoring team members, and have the ability to operate with a high level of independence and autonomy.

Hiring Company

Citi