Senior Vice President, Customer Operations

The Company is seeking a Senior Vice President of Customer Operations to join its executive team and lead the technical aspects of customer relationships, from onboarding through long-term partnership. The role shapes company strategy and promotes close collaboration between technical and commercial teams. Responsibilities include setting direction for onboarding, technical account management, and customer support; strengthening customer relationships and identifying growth opportunities; and developing leaders and expanding teams across regions. The successful candidate will champion a reliable, joined-up customer experience and contribute to decisions across the business. Candidates should bring senior leadership experience in customer operations, technical support, delivery, or customer success, ideally in a B2B SaaS environment. Experience scaling teams through change across regions and time zones, partnering with commercial teams to grow customer relationships and revenue, and working with complex technical solutions is important. Applicants should be structured in setting goals and tracking progress, understand SaaS customer models and measures such as net revenue retention, and communicate clearly with colleagues and senior customers. Experience with partner or OEM relationships is an advantage. A degree in business or a technical subject, or equivalent career experience, is required; an MBA is welcome but not essential.