Head of Operations, Defence Services

The Company is seeking a Head of Operations to lead defence services operations in New Zealand, overseeing multiple customer projects and coordinating delivery to agreed scope, schedule, and quality. Responsibilities include managing implementation, training, technical support, operational guidance, quality assurance, and ongoing integration work. The role also leads the local delivery team, builds team capability, and maintains strong relationships with customers, partners, subcontractors, and international colleagues. Additional duties include portfolio governance and reporting, contributing to future service offerings, and supporting business growth. Candidates should bring proven operational leadership experience in complex IT service delivery, along with sound judgment, structure, and commercial awareness. Strong customer engagement skills are essential, including the ability to understand senior stakeholders’ needs and translate them into practical delivery plans while managing competing priorities. The role also calls for people leadership skills, a commitment to developing team capability and culture, and the ability to work effectively across local and international teams.