Head of Fraud & Recourse

The Company is seeking a Nordic Head of Fraud & Recourse to lead the integration and development of these critical functions across the Nordics. The successful candidate will be responsible for setting and executing a Nordic strategy with a focus on operational excellence, financial performance, and the use of advanced technologies such as data analytics, AI, and automation. This role demands a senior leader with a proven track record in managing complex operations, delivering change, and a strong background in a regulated environment, preferably in insurance, banking, or financial services. Experience in fraud, claims, or recourse is advantageous, but the ability to drive operational transformation and create business value through technology is paramount. As the Nordic Head of Fraud & Recourse, you will lead a team of approximately 170 employees, fostering a culture of collaboration, and ensuring that the function is at the forefront of fraud prevention, recoveries, and operational efficiency. The ideal candidate will be a clear, pragmatic, and confident leader, capable of building strong partnerships across various business functions. Fluency in English is required, and knowledge of a Nordic language is an advantage. This is a key leadership position with a mandate to develop the function's strategy, capabilities, and performance, and the role is pivotal in the company's quest to become the most customer-oriented player in the industry.