Head of Operations, Collectables

The Company is in search of a Head of Operations to take the lead in scaling and owning the operational aspects of its platform. The successful candidate will be responsible for developing and implementing a clear operations strategy, with a focus on shaping processes, teams, and partnerships to ensure the safety, engagement, and satisfaction of players. This role demands a hands-on leader who can thrive in a fast-paced environment and is adept at solving practical problems. Key responsibilities include managing customer operations, leading regulatory and compliance efforts, and building high-performing teams. The Head of Operations will also be expected to collaborate cross-functionally and make data-driven decisions to balance speed, quality, and risk. Applicants for the Head of Operations position at the company should have a minimum of 7 years' experience in a senior operations role within the gaming, fintech, or e-commerce sectors. The role requires a candidate with a proven track record in building and executing operations roadmaps, including hiring plans, process design, and performance metrics. Deep experience in areas such as insurance, shipping, logistics, risk controls, and vendor management is essential. The ideal candidate will be adept at managing customer support initiatives, leading KYC/AML, data privacy, and operational controls, and be skilled in collaborating with cross-functional teams to translate business goals into operational plans. A data-driven approach and the ability to balance various operational aspects are also key skills for this role.