Vice President of Customer Support Remote (anywhere in United States)

The Company is in search of a Vice President of Customer Support to oversee a global Level 1 support organization. The successful candidate will be responsible for leading and developing a team of approximately 50 support professionals across various support functions. This role demands a leader with a strong operational background, a deep understanding of support KPIs and SLAs, and a proven track record in defining and optimizing support contracts. The VP will be tasked with ensuring a premium, responsive, and scalable customer support experience for tier 1 financial services organizations, and will be accountable for the continuous improvement of support operations, including the use of data-driven insights to enhance workflows and reduce operational bottlenecks. Applicants must have at least 10 years of experience in customer support, technical support, customer operations, or service delivery leadership, with a preference for those with a background in B2B SaaS or financial technology. The role requires excellent executive communication skills, the ability to engage with premium enterprise customers, and a strong focus on people development and training. The VP will also be expected to collaborate closely with product management and engineering to ensure that customer support insights are translated into product improvements. Success in this position will be measured by improved support metrics, optimized support processes, and a high level of customer satisfaction and confidence in the support organization.

Hiring Company

MCO (MyComplianceOffice)