Head of IT and Operations

The Company is in need of a Head of IT with a strong operations background to join their team. The successful candidate will be responsible for the strategic planning and delivery of operations and systems to ensure general processing, effective outsourcing of services, business continuity, and operational resilience. This role involves owning the company's IT strategy and operations, leading IT change, systems upgrades, incident response, and technology risk management. The Head of IT will also be accountable for the availability and performance of core banking systems, payment gateways, and all customer-facing digital platforms, as well as overseeing cybersecurity strategy, controls, and compliance with regulatory requirements. Applicants for the Head of IT position at the company should have significant experience in operations leadership within a UK bank, building society, or FCA-regulated financial institution. A strong knowledge of UK banking operations, including payments, onboarding/KYC, fraud operations, reconciliations, and customer servicing, is essential. The role requires a deep understanding of UK financial regulation, particularly the FCA Handbook, PRA rules, SYSC, Operational Resilience, and Consumer Duty. The ideal candidate will have a demonstrated ability to design, scale, and optimize operational processes, with experience in digital banking systems and automation being highly desirable. The company is seeking an urgent and immediate starter for this critical role.