Head of VIP, iGaming

The Company is seeking a Head of VIP to join their team. This senior leadership role is pivotal in defining and owning the overall VIP strategy, with a focus on aligning client engagement, retention, and growth initiatives with the company's objectives. The successful candidate will be responsible for the performance and development of the VIP Account Management team, setting standards for high-touch client engagement, and ensuring the satisfaction of the company's most valuable clients. Key responsibilities include strategic leadership, team development, client and relationship management, performance monitoring, and cross-functional collaboration. Applicants for the Head of VIP position at the company should have a proven track record in a senior VIP, customer success, or retention leadership role, with a strong background in VIP account management within client-centric industries. The role requires fluency in English, and French is a plus, as well as the ability to lead, motivate, and scale high-performing teams. A strong analytical and business-oriented mindset, excellent communication, negotiation, and stakeholder-management skills are essential. The ideal candidate will have a calm, strategic decision-making approach, be proactive, and have a strong commercial awareness with a revenue-focused mindset. Experience in managing high-value client portfolios, sales retention, loyalty programs, or lifecycle marketing is desirable.