Chief Operating Officer (COO) Remote (anywhere in United States)

The Company is seeking a Chief Operating Officer (COO) to take on a pivotal role in the organization. The COO will be responsible for owning the production operations from origination to fulfillment, with a strong focus on credit risk, and will also provide strategic input into servicing. This is a senior executive position that requires a hands-on leader with deep expertise in credit risk, strong people management skills, and a background in retail fulfillment and throughput. The successful candidate will work closely with the CEO and executive team to enhance operational efficiency, improve service quality, and drive growth. Key responsibilities for the COO include owning the credit risk policy and strategy, managing the VP of Underwriting and Operations Manager, and serving as the direct point of contact for agency relationships. The role demands a leader who can set and defend the credit box, negotiate with agencies, and understand the impact of credit decisions on servicing and MSR performance. The ideal candidate will have a proven track record in a retail-focused IMB, with experience in compliance, audit, and a strong knowledge of agency and government lending. Preferred qualifications include experience in AI/automation implementation, direct servicing operations, and a working knowledge of employment and contract law. The COO must embody the company's core values of vision, hustle, grit, and execution, and be prepared to lead with foresight, creativity, and a results-driven mindset.

Hiring Company

Premier Mortgage Resources