Vice President, Product Payments Experience & Customer Loyalty Greater Boston, MA Area

The Company is in search of a Vice President, Product Payments Experience & Customer Loyalty to take on a pivotal role in defining and leading the end-to-end payer experience across its global payments platform. This executive will be responsible for every customer-facing payment experience, from checkout to payment confirmation, and will be tasked with building a long-term payer loyalty strategy. The successful candidate will be expected to own the global payer experience, lead customer loyalty and retention efforts, drive product modernization, and champion the voice of the customer. This is an exceptional opportunity for an experienced product executive with a passion for creating elegant, scalable, AI-enabled payment experiences. Candidates for this role at the company should have a minimum of 15 years' of product management experience, with at least 5 years' at the Vice President level or equivalent. Extensive experience in global consumer payment products or fintech platforms, a proven track record in improving payment conversion and customer engagement, and a strong background in product strategy and modernization are essential. The role requires a deep understanding of UX, product design, localization, and customer-centric product development, as well as experience in regulated payment markets. The ideal candidate will have an executive presence, be highly analytical, and have a passion for building inclusive, high-performing teams. Experience with AI-powered product development, product analytics, and global payment platforms is preferred.

Hiring Company

Flywire