Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer (COO) to join their team. The successful candidate will be a visionary leader with a proven track record in the services industry, particularly in a start-up environment. The COO will be responsible for designing and implementing business strategies, driving the company to achieve and surpass sales and profitability goals, and managing all operational aspects to support the company's rapid growth. This includes overseeing the development of store leaders, fostering a strong company culture, and ensuring excellent customer service and community relationships. Applicants for the COO position at the company must have a Bachelor's degree and at least 10 years of experience in the services industry. Strong interpersonal skills, a service-oriented and collaborative influence style, and a history of success or learning-rich failure in a start-up environment are essential. The role requires a candidate with decision-making authority, measurable P&L impact, and experience in managing a diverse portfolio of responsibilities. The ideal candidate will have a strong background in company operations, the ability to lead and build a superior professional staff, and a reputation as a strong leader with a passion for setting and achieving clear objectives. Certification in service training and knowledge of state and local laws are also necessary.