Head of IT Operations, Banking

The Company is seeking a Head of IT Operations with a strong background in IT network, user endpoint and device, and database operations. The successful candidate will be responsible for leading and enhancing the company's network infrastructure, user endpoint and device, and database engineering services. This role requires the development and mentorship of a high-performance team to ensure the team meets organizational SLA and KPI requirements. The Head of IT Operations will also be involved in collaborating with various teams to prioritize project demands, configuring hardware and software for end users, and creating best-practice documentation. Additionally, the role involves handling escalations related to network infrastructure, user endpoint and device, and database demands, as well as assisting engineers in troubleshooting technical issues. Applicants for the Head of IT Operations position at the company should have a minimum of 10 years' experience in IT application operations, with a preference for those with a background in financial institutions. A strong leadership and management experience of at least 8 years is essential. The role demands a candidate with a deep understanding of networking protocols, expertise in cloud networks, proficiency in scripting languages, and familiarity with security best practices and compliance standards. A Bachelor's degree in engineering, technology, computer science, or a related field is required. The ideal candidate will also possess excellent leadership and communication skills, a customer-focused approach to IT service delivery, and the ability to drive accountability and stakeholder engagement.