The Company is seeking a Head of Aftercare to lead the customer service function for a prestigious residential development. This role is pivotal in establishing and owning the customer service framework, systems, and processes from the ground up, ahead of the first completions. The successful candidate will be responsible for the entire purchaser journey, from the point of exchange to completion and induction, and will be expected to build and manage a team as the project progresses. Key responsibilities include building relationships with purchasers, managing their expectations, and representing the development to various stakeholders. The role offers the opportunity to work with an internationally renowned team of architects, designers, and contractors, and to shape the customer service experience for a landmark scheme. Applicants for the Head of Aftercare position must have a proven track record in super-prime residential development, with experience in building customer service frameworks from scratch and managing the purchaser journey. The role requires strong stakeholder management skills, excellent communication, and attention to detail. The ideal candidate will be confident in operating independently and have experience in recruiting and building a team. This is a rare opportunity for a candidate with the right background to take full ownership of the customer service function and to play a key role in the delivery of a significant residential project.